Privacy Policy

Last updated: August 26, 2024

Introduction

This Privacy Policy explains how maple-egret collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection regulations.

Information We Collect

We may collect the following types of information:

• Personal identification information including name and email address
• Booking details such as preferred dates, number of participants, and service selections
• Communication content when you contact us via email
• Technical information including browser type, IP address, and device information
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming tour bookings
• Communicating with you about your reservations and inquiries
• Providing customer service and support
• Improving our services and website functionality
• Complying with legal obligations and safety requirements
• Sending expedition preparation information and updates

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorized personnel only.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for safety and liability purposes.

Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information under certain circumstances
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as required to provide our services or as required by law. This may include sharing information with emergency services, park authorities, or insurance providers when necessary for safety and operational purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].